Shipping Policy
Domestic & International Shipping Estimates
| Shipping Region | Estimated Delivery Time | Shipping Rates |
|---|---|---|
| USA, Canada, Australia | 4–8 working days | Free / $3.45 USD / $5.99 USD |
| United Kingdom | 5–8 working days | Free / $3.45 USD / $5.99 USD |
| Canada | 5–9 working days | Free / $3.45 USD / $5.99 USD |
| Europe | 5–9 working days | Free / $3.45 USD / $5.99 USD |
| Rest of the World | 7–9 working days |
Free / $3.45 USD / $5.99 USD |
Note: Shipping times are estimates and may vary slightly depending on local customs and handling delays.
Shipping Carriers
- United States: USPS & YunExpress
- All Other Countries: FedEx & YunExpress
Order Handling Time
Our standard handling time is 1–3 business days. This is the time it takes to prepare your order for shipment. It is separate from the shipping time, which begins once your package has been dispatched.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number. You can use it on our Track Your Order page to monitor your package in real time.
Please allow up to 48 hours for your tracking information to become active after shipment.
Haven’t received your order after 20 days?
Email us at support@nutrienna.com with your name and order number—we’ll investigate and make it right.
Shipping to P.O. Boxes
Some carriers may not deliver to P.O. boxes. If your shipping address includes a P.O. box and is not eligible, we will contact you to arrange an alternative delivery method.
Refunds, Returns & Exchanges
We accept returns within 30 days of delivery if the item is unused and in its original condition. For damaged or defective products, contact us promptly with your order number and a photo of the issue, and we’ll assist you right away.
For more details, please see our Return Policy.
Taxes & Duties
- United States: Sales tax is calculated and applied at checkout based on your shipping address.
- Other Countries: VAT and other applicable taxes are included in the item price.
- Customs & Import Duties: Customers are responsible for any customs fees imposed by their local government.
Lost or Stuck Orders
If your order is delayed, stuck in transit, or lost, we’ve got you covered. All shipments include insurance. We’ll send a replacement package with expedited shipping and tracking if needed.
Where Do We Ship From?
We ship orders from our fulfillment centers in the United States or China, depending on your location and product availability.
Do We Accept Exchanges?
Yes! We’re happy to offer exchanges. Please contact our support team for assistance and instructions.
Need Help?
For any shipping-related questions or concerns, don’t hesitate to reach out:
📧 support@nutrienna.com