Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection data, your IP address, and interaction data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers such as:

  • Companies who support our Site and Services, such as Shopify.
  • Payment processors, who collect payment information to fulfill your orders.
  • Marketing or analytics services that use cookies and similar tools to collect data.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To fulfill our contract with you, including order processing, account management, and customer support.
  • Marketing and Advertising: To send promotional communications and display targeted ads.
  • Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
  • Service Improvement: To enhance and maintain our Services.

Cookies

We use cookies and similar technologies for analytics, functionality, and advertising. You can manage cookie preferences through your browser settings. More information is available at: https://www.shopify.com/legal/cookies.

Our website recognizes the Global Privacy Control (GPC) signal for opting out of certain data uses. More info: https://globalprivacycontrol.org.

How We Disclose Personal Information

We may disclose your personal information:

  • To service providers (e.g., payment processors, cloud storage).
  • To business and marketing partners.
  • With your consent, such as for social integrations or shipping.
  • Within our corporate group.
  • For legal reasons or in the event of a business transaction (e.g., merger, bankruptcy).

Third Party Websites and Links

Our Site may contain links to third-party websites. These are not governed by this Privacy Policy. Review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under 16. Contact us if you believe we’ve received such information.

Security and Retention of Your Information

We implement security measures but cannot guarantee absolute protection. We retain your data as long as necessary for business purposes, legal obligations, or as required by law.

Your Rights

Depending on your location, you may have rights such as:

  • Access / Know
  • Delete
  • Correct
  • Data Portability
  • Opt Out of Sale / Sharing / Targeted Advertising
  • Restrict Processing
  • Withdraw Consent
  • Appeal Denials of Requests
  • Manage Communication Preferences

You may exercise these rights through our Site or by contacting us (see below). We may verify your identity before responding. Authorized agents may act on your behalf with appropriate documentation.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we process your data, contact us. You may also lodge a complaint with a relevant data protection authority if you're unsatisfied with our response.

International Users

Your personal information may be transferred to and processed in countries outside your own. Where applicable, we use legal mechanisms such as Standard Contractual Clauses for such transfers.

Contact

If you have questions or wish to exercise your data rights, contact us at:

Email: support@nutrienna.com